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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • Deandra nelson 2017/02/18
    All Access Auto and Recovery
  • Deandra nelson 2017/02/18
    All Access Auto & Recovery
  • Alisha Roney 2017/02/14
    Absolutely BEAUTIFUL cards. I get compliments constantly. Been reordering for years.
  • Cherry-Anne Lee 2017/02/13
    Excellent customer service, expert advice given, super fast delivery and my business cards far exceed my expectations. I am speechless as to the sheer quality and craftsmanship of my sumo nouveau cards with pink foiling and I can sleep easy knowing it didn't cost the earth. I have just made the best choice for my new business with getting the right cards, first time. Thank you Erica. I will be chatting with you again, and again, and again in the near future. Cherry
  • Dan Jann 2017/02/10
    Great quality, very fast... We will order again!!
  • Brittany Cooksey 2017/01/24
    I am really skeptical about ordering these kinds of projects online. I had a wonderful experience with Morning Print. It was very easy to pick out exactly what kind of card and features I wanted and easy to download my files. I had a few problems with my files and they informed me how to fix the problems so my cards would print how I wanted them. Excellent customer Service!! On top of this my cards are beautiful and I received them just 7 days after I ordered. I will be ordering from Morning Print again! Thank you!
  • martha sanchez 2017/01/11
    HI Guys can u print foil in both sides on this card?
  • Joshua Young 2016/12/02
    thank you for the business cards and stickers. They both turned out great! The customer support I dealt with was super helpful and friendly. When I submitted my order, QC on your end caught a problem with my upload, and you were nice enough to fix my mistake and send me a proof to make sure I was happy with their changes. Thank you, and you probably have my business for the rest of my life. I will also be pointing people your way, as I think very highly of your company after having this great experience. Thanks again for everything! I couldn't be happier!
  • Shawnda Simms 2016/12/01
    Just ordered my sample pack and I am excited!!! I can't wait to place my first order.
  • Angelo Ferrara 2016/11/15
    Second time ordering from Morning Print. They did a fantastic job on my business cards and an even better job on my post cards! Really fast shipping and an acute attention to detail. Well Done!!
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