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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • Davy Michiels 2017/12/12
    Amazing cards, and SUPERB service! Will definitely order again!
  • Mackenson Pierre 2017/11/10
    Hi, i want to know if you print calendar?
  • Marisol Gavilan 2017/11/02
    Hi!! Do you provide pdf's for approval prior to start production??
  • MorningPrint CS 2017/10/31
    Hi Guillaume Tremblay, Thank you for your feedback. We will review your order again.
  • Guillaume Tremblay 2017/10/30
    Very poor customer service, I emailed them after receiving my order to let them know the cards were way too dark and illegible. I received a reply via email stating I needed to take high resolution pictures of the cards and that it was my fault because my design was too dark????? I'm so sorry I didn't think of that when designing my card I guess I should change my whole company logo for your company right... Refusing to do anything about the
  • Lieutske Visser 2017/10/25
    Thank you for the great work! Great prices! Matt gold (extra large image) on heavy linen 16pt.. the heavy linen is a perfect weight, for a presentable business card, a good standard weight. I would love to see your brown kraft in 16pt, then I'd definitely be back for more when needed! Al cards were without fault and were cut perfectly. Thank you very much!!!
  • Glenn Kutner 2017/10/25
    I have received my first order and I'm very impressed.
  • Charles Wright 2017/10/23
    got my plastic cards and they are way to thin
  • Dennis Cole 2017/10/20
    Just got them in the mail today, they look great! I will definitely keep the info on hand for future orders.
  • JP Mangin 2017/09/20
    sorry I purchased these Silky Matte is a 9pt card. huge difference between that and the heavy silky
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