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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • Justin Adriaens 2017/07/13
    Cards came in today, fastest shipping ever from South Korea to Colorado. Customer service via email was smooth, I sent the wrong file at first where I then sent an email immediately in concern. They fixed my problem and replied appropriately. Phone call was a little off due to communication and a launguage barrier. Overall SATISFIED. Thank you MorningPrint
  • Sandos Innocent 2017/07/07
    Today I received the business cards in which was extremely nice and saw exactly what you were taking about on the reverse side.
  • Mooro El 2017/06/30
    Just got the cards today. They are slightly darker than the proof like you said but that's not a problem. They look great and the quality is really good! Thanks for the quick delivery time!! I will definitely be ordering more of them when these run out and will be referring others to your company!
  • L.Michael McNab 2017/06/15
    My two sets of business cards (on sheer gold pearl and sheer silver pearl plastic stock) from Morningprint arrived earlier today, and I am HIGHLY satisfied! Be assured that you've exceeded my expectations – and please convey my gratitude also to your production team in South Korea. Have an awesome day!
  • AJ Diaz 2017/06/06
    tracking order
  • Liam Filson 2017/06/01
    We LOVE these cards! They came out better than we expected. I'm yet to give a card to someone who has not commented on how great it is. It truly blows them away, just what I wanted when I designed it.
  • L.Michael McNab 2017/06/01
    I have received sample packets from many printers who produce plastic business cards, and Morningprint is the ONLY one I have seen with the appealing selection of stocks at economical prices which you offer. I am eager to receive these cards and I expect to place many future orders with you.
  • Martin Christiansen 2017/05/27
    Greetings, I received my BUSINESS CARDS today, on time. Thank you, I am thrilled with the results...
  • myriam granado 2017/05/25
    I have called you and left you a message I really appreciate what you have done for me  and as I promeesed you l am starting to refer you clients
  • Young Cole 2017/05/22
    I got some great heavy linen business cards. The card feel is great, Solid black on heavy linen white card stock, the black shows up great. Print goes all the way to the edge. My logo really pops. Fantastic prints!
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