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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • JP Mangin 2017/09/20
    sorry I purchased these Silky Matte is a 9pt card. huge difference between that and the heavy silky
  • Boris Jankovic 2017/09/19
    Well done. But check the thickness prior to online ordering I was surprised how thin they are
  • ADRIANA TEJADA 2017/09/11
    Posters
  • Dan Spiesz 2017/09/08
    I think they are great! Exactly what I was looking for... I see what you where saying about the information maybe not being easy to read in some cases depending on what the card was laying on. But, its ok I really like how they came out... Thank you for taking the time to help me with everything.
  • Kristy Ariaz 2017/09/01
    Got my cards today!!! I LOVE them!!! Thank you so much and fast delivery is awesome!!
  • Angela Mejia 2017/08/15
    I just placed a second order. I really liked the quality of the business cards. I changed the design, but thank you for your help.
  • premier wilson 2017/08/10
    waiting for my own i just started the stuff now
  • James Morrow 2017/08/01
    I ordered my first batch of frosted plastic business cards (with the matte gold foil of course) just to see how they would look after ordering them, and I must say, I was really blown away by how well they turned out! They looked soooooo good! Surely the plastic may be slightly thin, but by no means does this take away the quality of the cards. I also got my cards a day earlier than the estimated shipping time, now that's fast! I cannot thank your manufacturing team in South Korea enough for such a quality product. I will be ordering more cards from your company in the future. Thank so much MorningPrint!
  • Richard McGuire 2017/07/27
    Wanted to drop a line to say thank you. I have made cards through a bunch of printing places but by far in every respect you guys produce the best quality with the best presentation of anyone I have seen thus far. I am so impressed with the quality and the look. I will be placing a larger order for my materials now that I know how amazing you guys are. Just wanted to let you know you have a very happy customer and I will be ref you guys to everyone I know to get their work done through you. Keep up the amazing work and I will get some more orders out to you in the next day or so. Have a great rest of the day Rich
  • Roger Fallin 2017/07/27
    Just received the Warranty Cards, they look great! The transparent backing is just what I expected! Thanks much.
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