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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • Christine GG 2017/04/20
    There is no WHITE in Clear P!! I didn't know that!! Well... that's my fault I guess, but i like the OPAQUE W!! This is actually better. they are like frosted cards. You can read better and see the colors better than in Clear P. I'm wondering I can print white on Clear not entire card but just some part on the card. I hope they do..
  • James Bryant 2017/04/19
    Got my business cards today. Black with embossed print and logo and bronze foil finish. I could not be happier! They look, have a nice weight and your customer service helped me work out the details, perfectly. Great product and a very happy customer.
  • adrienne over 2017/04/19
    I am extremely disappointed in this company. I received my business cards and realized half of them were misprinted and completely unusable. I emailed them multiple times until I realized they were pretending to not get them anymore. I have warned every person at my college to avoid this company. Horrible horrible customer service!!!!!! I have never had a company blatantly ignore my issue and refuse to correct it.
  • Muhammad Shakil Khatri 2017/04/13
    Clear Plus Plastic very nice look and attractive
  • Courtney Hawver 2017/04/10
    I ordered 200 of the 5x7 cards on 14pt matte with a spot gloss. They are GORGEOUS!!!! Exactly what I had envisioned only on better quality paper! Thank you! This is my second product I have ordered from you and both have exceeded my expectations. Will definitely be ordering again and continue referring you to my friends and colleagues.
  • DJ Jefferson 2017/04/06
    This is our second oder with morningprint. The results are excellent. Thank you!
  • Jack 2017/03/29
    thank you for everything, looking forward to doing more business with you..
  • DANIEL ASARE 2017/03/27
    I WILL LIKE TO RECEIVE PLASTIC CARD SAMPLES. MY POSTAL ADDRESS IS; DANIE ASARE P.O. BOX LT 33 LATERBIOKORSHIE- ACCRA GHANA WEST AFRICA.
  • Christine GG 2017/03/26
    I received my cards yesterday. They were beautiful! Thank you so much. They were delivered so fast. Like the foili stampling and everything looks great. Thank you, thank you!
  • Karintha Styles 2017/03/25
    Very disappointed in the quality of the cards we received. We ordered the Clear Plastic(No white ink
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