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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • Lori 2017/03/21
    I received my business cards today...they are PERFECT. I have to admit I was very hesitant ordering from a place I'd never heard of...boy, am I thrilled! I'll be back soon!
  • MorningPrint 2017/03/21
    Hi Blanton, Thank you for your feedback. We will review your order sample again.
  • lee Blanton 2017/03/20
    Terrible experience, the print is so small and not what I ordered. When I called to speak with them they say it is what I ordered and blah blah blah. How would they know my order shipped from Seoul Korea. They are based in California obviously cutting cost is more important than return customers. I will never recommend or use this company again. It was a total waist of my time and effort not to mention the money.
  • Byron Green 2017/03/16
    how do you customize the cards
  • Wendy James 2017/03/09
    Love my clear cards! They aren't think but it is still something I could never have accomplished at home or even at a local printers! Very impressed with the service the options here and will definitely be buying from you guys again!
  • Wendy James 2017/03/09
    Love my clear cards! They aren't think but it is still something I could never have accomplished at home or even at a local printers! Very impressed with the service the options here and will definitely be buying from you guys again!
  • Michael Martinez 2017/03/03
    Raised ink on heavy linen with rounded corners came out spot on! Printed and delivered surprisingly fast. Will order again, thanks Morning Print!
  • Geoffrey Plank 2017/03/02
    Just to let you know that Erica promptly address my issue about printing on both sides that I submitted last night. Impressed she was so on top of it! Thanks! -Geoffrey
  • Lauren Thayer 2017/03/02
    We recently ordered several sets of the silver plastic cards..Our executives love the look of them and want me to reorder more for the entire company...
  • Jason Ralph 2017/03/01
    Thank you morningprint. I got really good comments from my clients about my biz card. I will definately reorder soon. Thanks..
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