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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • Joel Bennett 2018/04/20
    Went with silver foil on black card stock this time, excellent results. Printing and shipping from Korea to Mexico took about 3 days. Morning Print is 2 for 2 - 4 for 4 if you count my friends who I suggested going through them.
  • Shawn Hazen 2018/04/18
    The client ordered a test set of cards and LOVES them! Thank you so much for your help earlier, and for doing such great work. I am going to send along more of their people’s cards today! Everyone is very happy—thank you!
  • Melissa Paschal 2018/04/16
    I absolutely loved my business cards! I had the gold foil metallic and it turned out amazing! I highly recommend this company. The price was great as well!
  • Amber Rose McDowell-Edwards 2018/04/01
    I love this labels! Not only are they a great price but they are GREAT quality! Other labels would have cost me over $200.00+ for the same exact thing..
  • Christine GG 2018/03/30
    I received my cards yesterday. They were beautiful! Thank you so much. They were delivered so fast. Like the foili stampling and everything looks great. Thank you, thank you!!
  • Ian Cruz 2018/03/27
    I was already made aware from some reviewers that the plastic cards run very very thin, your photographs also showcased this, I didn't mind it and the photos had me convinced of your quality. I love these cards! The print looks wonderful and it was precisely the look I was going for for my branding. Thank you VERY very much. Will definitely order from here again, I'd love to try laser-cut cards next :)
  • MorningPrint CS 2018/03/26
    Hi Matthew, Thank you for your feedback. We will review your order again.
  • matthew m 2018/03/26
    Silver plus plastic business card I feel is extremely low quality. I was excited to order this and when it arrived in the mail I was excited to open it but upon opening my package I was extremely unhappy. The silver border looks extremely cheap and is more of a mirror look than a silver look to it and the plastic feels cheap. I will not use this cards and will have to just eat the money I spent on it-disappointed customer. Only plus side was it was made quick and shipped quick
  • Kenny Thomas 2018/03/09
    Love My Cards...Thanks @alabamakenny
  • Richard Knight 2018/03/05
    Cards turned out great, very happy with whole process. Definitely will recommend and order again
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