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FAQ


My Account
The person in charge of the account is no longer working with us and I cannot access the account to reorder, what can I do?
When I sign in I receive an error message, what can I do?
Can I change the email address on my MorningPrint account?
I forgot my password. What do I do?
How do I update my account information?
Ordering from Morningprint
Does MorningPrint provide an editing / layout / design service?
The website is timing out / I keep receiving error messages while ordering, what can I do?
Can I get a proof?
How do you order different sets (different text info) of the same business card design?
How can I re-order?
Can I place an order any other way than online?
Where can I check the details on the order?
Can I change my order?
Payment & Billing
I have a problem with my credit card company, Can I send payment using a bank account ?
Does MorningPrint keep my Credit Card info on file?
My payment failed / I am receiving an error when trying to process my payment, what can I do?
Can I get a price quote?
What methods of payment do you accept?
How do I get my Invoice?
Does MorningPrint charge sales tax?
File preparation
What is the cutting margin of error?
How much will it cost for a custom size trim?
How will my gradient print?
How can I make a subtle pattern on top of a background color?
What is the Overprint function and when should it be used?
How do I create a Vertical Card?
How Do I make sure that my fonts appear as I have created them? What does outlining / rasterizing text mean?
What black value do you recommend. What is rich black?
Can I add a border to my design?
Will my QR code scan?
How can I prepare files for finishing options?
What is the document size of business card? Can I download templates?
How can I express transparent part in preparing a file for Clear Plastic?
How can I print the color white?
Questions regarding production & product
How will the actual orientation of my files be placed on the final product?
I used a MorningPrint design to create my product, can I receive the file to print products with a different vendor?
Can I print on the backside of a transparent plastic card?
How can I save my design when using MorningPrint's online tools?
Does MorningPrint guarantee deadlines or provide rush services?
Will my product be centered?
Do you guarantee 100% color match?
What are the printing color options 4/0, 4/1, 4/4?
What is CMYK offset Printing?
What is gang printing?
Do you match Pantone Colors?
Custom size request for complete designs.
How to indicate if it is custom size order
Can I get samples of your product?
What is the difference between Clear Plastic, Clear +White & Clear Plus Plastic ?
How much time is required for production?
Is it possible to waive minimum quantity required for ordering?
Why is the printed color different from the color I see on the computer?
How do I upload more than one file
Shipping & Delivery
Can I pick up my Order from your CA office?
Where are orders shipped from?
What Delivery Company is used for Shipping?
Can my order be delivered to a PO BOX?
How can I find out about the status of my delivery?
Can I consolidate the shipping between multiple orders?
Is blind shipping available?
Who pays for the delivery? Can I avoid the shipping charge?
What is the required lead time for delivery?
Can I change my shipping address?
Is tracking service available? Where can I track the shipped item?
What happens if I haven??t received the product?
Change or cancel order
Is it possible to return an order?
What is your refund policy?
Can I cancel my order?

Still Need Help
Contact a Customer Service Representative.



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Reviews

  • Martin Christiansen 2017/05/27
    Greetings, I received my BUSINESS CARDS today, on time. Thank you, I am thrilled with the results...
  • myriam granado 2017/05/25
    I have called you and left you a message I really appreciate what you have done for me  and as I promeesed you l am starting to refer you clients
  • Young Cole 2017/05/22
    I got some great heavy linen business cards. The card feel is great, Solid black on heavy linen white card stock, the black shows up great. Print goes all the way to the edge. My logo really pops. Fantastic prints!
  • Alexis Salas 2017/05/22
    ASAP RESTORE and REPAIR
  • Aaron Huffman 2017/05/12
    Great products and customer service. We have ordered business cards/posters/stickers and everything we we continue to receive is of the highest quality at great prices. MORNING PRINT KNOWS HOW TO PRINT!!!!
  • sean robertson 2017/04/25
    i can never get ahold of anyone.....
  • Brian Prange 2017/04/24
    Thank you. Hopefully that can get those to us as soon as possible. I just want you to know we love the quality of your print, and are always pleased with how quickly you help.
  • Christine GG 2017/04/20
    There is no WHITE in Clear P!! I didn't know that!! Well... that's my fault I guess, but i like the OPAQUE W!! This is actually better. they are like frosted cards. You can read better and see the colors better than in Clear P. I'm wondering I can print white on Clear not entire card but just some part on the card. I hope they do..
  • James Bryant 2017/04/19
    Got my business cards today. Black with embossed print and logo and bronze foil finish. I could not be happier! They look, have a nice weight and your customer service helped me work out the details, perfectly. Great product and a very happy customer.
  • adrienne over 2017/04/19
    I am extremely disappointed in this company. I received my business cards and realized half of them were misprinted and completely unusable. I emailed them multiple times until I realized they were pretending to not get them anymore. I have warned every person at my college to avoid this company. Horrible horrible customer service!!!!!! I have never had a company blatantly ignore my issue and refuse to correct it.
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